Description
This course is designed for non-HR managers to master the essentials of employee relations. By the end of the course, participants will learn how to foster positive relationships with team members, effectively address concerns and complaints, manage performance issues, and understand the legal considerations in the termination process. The course includes interactive scenarios, process guides, and best practices to enhance learning. Ideal for managers seeking to improve team dynamics and overall productivity, this course provides practical tools and techniques for handling various employee relations challenges.
As part of the modern-day workplace, Trüpp is committed to providing an online learning experience that is contemporary, engaging, and practical. This course takes approximately 30 minutes to complete and includes reading content, audio, video, and interactive exercises. Knowledge is assessed with a 10-question final exam at the end of the course, which requires a passing score of 80%.
The content in this training is for informational purposes only. Learners should not rely upon the course for legal advice. If you have any questions regarding the content, you can email training@trupphr.com.
Objectives
Upon finishing this course, participants should possess the ability to:
- Understanding Conflict Types: Learn to identify different types of workplace conflicts, including task, relationship, and process conflicts, to address them effectively.
- Effective Communication Strategies: Master communication techniques such as active listening and 'I' statements to resolve conflicts and foster a collaborative environment.
- Mediation Techniques: Understand the role of a mediator and learn techniques to facilitate open communication and achieve mutually acceptable solutions.
- Implementing Solutions: Gain skills in implementing conflict resolutions, ensuring clear communication of terms, and conducting regular follow-ups to prevent future issues.
Certificate
By completing/passing this course, you will attain the certificate of completion
Learning credits
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